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Ep.19 Convert Your Leads to Appointments
Video Transcript
Caroline
Sorry Coel, I have to stop you right there. I just got a phone call. Hello?
Coel
Good afternoon, is that Caroline?
Caroline
Ah yeah! What’s up?
Coel
Hi! It’s Coel from XYZ Apartments, how are you today?
Caroline
Ah yeah, I’m good, what is this about?
Coel
Just a quick follow up call requesting information on our XYZ apartments in the cbd?
Caroline
Oh yeah, that’s right.
Coel
I just wanted to make sure you were able to find everything what you’re looking for and how the information needed.
Caroline
Yeah! Are there 2 bedroom apartments there?
Coel
Yeah, absolutely! We have a 2 bedroom and 1 bathroom, 2 bedroom and 2 bathroom too. What were looking for?
Caroline
Yeah, I think I want a 2 bedroom, 2 bathroom.
Coel
2 bedroom, 2 bathroom, fantastic. So those one starts from, $546,000 up to $750,000, how did it fit with the price range or budget you had in mind?
Caroline
Yeah! That should be within my budget. I have my finances approved but is there a pool in the building?
Coel
Yeah. Absolutely. There’s a full pool and gymnasium.
Caroline
Have to have pool.
Coel
You have to have pool? Yeah! Can’t blame you there.
Caroline
Great! So I’d love to see them, when do they open?
Coel
Yeah! Definitely! So we have a displays open, 7 days a week by appointment. Would you prefer to come by during the week or during the weekend?
Caroline
Yeah! I’ll come on the weekend.
Coel
Weekend? So we can do either Saturday or Sunday? Which would you prefer?
Caroline
Saturday?
Coel
Saturday? Yup! And morning or afternoon?
Caroline
Ah, I’ll come in the morning, and then swim in the pool.
Coel
Fantastic! Make sure you bring some swimmers and a towel, how does 10AM sound?
Caroline
Perfect!
Coel
Awesome! I’ll shoot this through to the agent out on display, I’ll make sure they can prepare a bit of information for exactly what you’re looking for, and I’ll send you through quickest estimates now confirmation of the time, address and contact details you should need anything.
Caroline
Alright! Cool! Sounds good! Thank you!
Coel
Great chatting to you Caroline and have an amazing day!
Caroline
You too, bye!
Caroline
So that was just a bit of good fun, but yeah, what aspects of the phone call it’s most important?
Coel
Yeah! So one of the most important aspects of the phone call for us is making it flow like a normal conversation. As you noticed, there was a lot of qualifying questions there that were kinda disguised in a normal conversation. So qualifying things like the price, obviously you have to give me information on your approval, your finances, things of that nature. And that information we can then pass on to the clients of the sales agent, which would be at the displays suite which means I’ll be able to prepare information for you. They will know exactly what you’re looking for a head of time. Which makes much more of personal experience. Right from that, you know first interaction from the phone call, all the way through the main sales agent down at the display suite.
Caroline
Yeah! Great! And also, it doesn’t waste my time in case there’s no two bedrooms available or there’s no pool, which is very important to me.
Coel
Exactly! Another great thing we can assume in that first phone call as well is let’s say, if we had no 2 bedroom apartments available, or the time doesn’t right for you, we can pass that details onto the client as well. Who if they’ve got another project that’s coming up or one that is recently completed they can then pass you onto, you know, different sales agent or show you different properties that might suit what you’re looking for.
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