Melbourne-based call centre services

Our call centre offers phone-based conversion to support your sales team and improve the customer’s experience.

KEY BENEFITS

Boost your sales opportunities

Engage our call centre services to avoid missed conversions and personalise the sales experience to create the optimal first impression.

SOLUTION

Collect profile data to personalise the experience

One of our core call centre marketing strategies is to unlock personalisation. Our agents are trained to profile leads so your sales team can focus on the sales qualified leads.

  • Fast Speed to Call

    We call within 2 hours of a lead being generated. We’re open 7 days a week, 364 days of the year so you don’t have to be.

  • Seamless Handover

    Our platform uses SMS notifications to ensure the handover process is seamless for the agent and buyer.

  • Accountable for Results

    We track conversion at every stage of the buying journey to drive efficiencies.

  • Part of Your Team

    We have an intensive onboarding program that enables our team to nail your TOV, product and conversion process.

OUR RESULTS

Call centre results snapshot

Our real estate call centre has achieved huge results for our clients, assisting property developers and real estate agents with appointment conversion.

71% Contact Rate
10,000+ Calls per Month
21% Conversion Rate

Many thanks Social Garden, you have played a big role in helping us launch our marketing automation efforts and transforming our approach towards hyper-personalised marketing.

tyrone hayes

curtin university

FAQ

Call Centre Marketing FAQs

Find answers to common questions about our call centre services based in Melbourne, Australia.

Our call centre acts as a call concierge service for customers. Our core service offering is phone-based conversion. We assist property developers and real estate agents with appointment conversion. We have a number of strategies to help customers generate sales by re-engaging their existing database. We also offer a managed inbound calling service where we manage our customer’s 1300 lines.

Our Melbourne-based call centre will support your sales team and improve the customer’s experience. Our agents are trained to call, qualify and convert your prospects into sales appointments. We are online 363 days a year (so you don’t have to be) and our system integrates with email, SMS and live chat to deliver an optimal first impression.

Our call centre’s internal KPI is to call leads within 1 hour, our SLA is to call all leads within a 2-hour timeframe.

Our call centre offers a fixed cost per managed lead based on the number of enquiries you generate on a monthly basis

We track conversion at every stage of the buyer journey to drive efficiencies. Our live reports make it easy to track the performance of your campaign.

Our call centre has great depth in property and education. Outside of these industries, we have provided calling services for customers working in not-for-profit, finance and B2B.

We are based in Melbourne, Australia.

Our call centre services operate 7 days per week throughout the year.

Our agents are trained to profile buyers and filter out the tyre-kickers. This enables us to measure intent and likelihood to purchase, as well as unlocking personalisation. We can collect information such as buyer type, timeframe to purchase and product preferences.

Align your marketing & sales

Download 3 Questions To Start Your Sales And Marketing Alignment Process and learn how to:

Better understand your sales cycle

Prioritise only hot leads with concierge services

Define a marketing qualified lead

Create a plan for leads rejected by sales

Phone Sales

How to Generate Qualified Home Buyer Leads with Live Chat

In a world where digital channels are always expanding, it’s hard to know which one is the right one to go for, and when to go with it.  However,...

1 day ago

View More

4 Steps to Optimise Your Post Enquiry Call Process

Sharing the secret sauce... Did you know that Social Garden offers a call concierge service for customers and has 10 full-time agents based in...

1 year ago

View More

Case Study: Quick Wins for Student Recruitment

When conversation drives conversion Existing data is often put to one side when it comes to recruiting new students. Yet this data presents a great...

3 years ago

View More
View More


Drive your phone sales conversion with lead generation and CRM management.

newsletter

Videos, Podcasts And Articles. Delivered Fortnightly