Melbourne Based Call Centre

Efficiently manage your digital pipelines with our Melbourne-based concierge call centre.

KEY BENEFITS

Increase digital conversion rates and sales opportunities with our Melbourne-based call centre.

We act as a concierge for your agents to sell the next step through superior customer service,
consistency of calls and data-driven contact times.

SOLUTION

Seamlessly complete the initial pre-qualification

Attribute digital activity to actionable offline events and optimise campaigns
toward appointments.

  • 1
    Use AI To Connect

    Leverage Salesforce Einstein's power to
    allocate leads to agents who
    are most likely to connect and convert.

  • 2
    Call Attempts

    Determine the best time to call a prospect
    based on previous contactability rates and
    AI-powered insights.

  • 3
    Pre-Qualify

    Establish a prospect's buying stage through
    profile data, actionable requests and product
    knowledge.

  • 4
    Agent Handover

    Full concierge service notes and next steps
    are sent direct to your CRM in real-time for a
    seamless handover.

  • 5
    Predictive Analysis

    Analyse the sales perfomance data to
    continually optimise and improve lead
    quality.

OUR RESULTS

71% Contact Rate
10,000+ Calls per Month
21% Conversion Rate

Many thanks Social Garden, you have played a big role in helping us launch our marketing automation efforts and transforming our approach towards hyper-personalised marketing.

tyrone hayes

curtin university

FAQ

Call Centre Marketing FAQs

Find answers to common questions about our call centre services based in Melbourne, Australia.

Our call centre acts as a call concierge service for customers. Our core service offering is phone-based conversion. We assist property developers and real estate agents with appointment conversion. We have a number of strategies to help customers generate sales by re-engaging their existing database. We also offer a managed inbound calling service where we manage our customer’s 1300 lines.

Our call centre has great depth in property and education. Outside of these industries, we have provided calling services for customers working in not-for-profit, finance and B2B.

Our Melbourne-based call centre will support your sales team and improve the customer’s experience. Our agents are trained to call, qualify and convert your prospects into sales appointments. We are online 363 days a year (so you don’t have to be) and our system integrates with email, SMS and live chat to deliver an optimal first impression.

We are based in Melbourne, Australia.

Our call centre’s internal KPI is to call leads within 1 hour, our SLA is to call all leads within a 2-hour timeframe.

Our call centre services operate 7 days per week throughout the year.

Our call centre offers a fixed cost per managed lead based on the number of enquiries you generate on a monthly basis

Our agents are trained to profile buyers and filter out the tyre-kickers. This enables us to measure intent and likelihood to purchase, as well as unlocking personalisation. We can collect information such as buyer type, timeframe to purchase and product preferences.

We track conversion at every stage of the buyer journey to drive efficiencies. Our live reports make it easy to track the performance of your campaign.

Align your marketing & sales

Download 3 Questions To Start Your Sales And Marketing Alignment Process and learn how to:

Better understand your sales cycle

Prioritise only hot leads with concierge services

Define a marketing qualified lead

Create a plan for leads rejected by sales

Phone Sales

4 Steps to Optimise Your Post Enquiry Call Process

Sharing the secret sauce... Did you know that Social Garden offers a call concierge service for customers and has 10 full-time agents based in...

1 year ago

View More

Case Study: Quick Wins for Student Recruitment

When conversation drives conversion Existing data is often put to one side when it comes to recruiting new students. Yet this data presents a great...

2 years ago

View More

Case Study: Market Research – Kangan Institute

The Skills and Job Centre is a one-stop-shop for anyone seeking to explore tertiary studies, training, job and career options. Following the closure...

4 years ago

View More
View More


Drive your phone sales conversion with lead generation and CRM management.

newsletter

Videos, Podcasts And Articles. Delivered Fortnightly