Melbourne Based Call Centre

Efficiently manage your digital pipelines with our Melbourne-based concierge call centre.

KEY BENEFITS

Increase digital conversion rates and sales opportunities with our Melbourne-based call centre.

We act as a concierge for your agents to sell the next step through superior customer service,
consistency of calls and data-driven contact times.

SOLUTION

Seamlessly complete the initial pre-qualification

Attribute digital activity to actionable offline events and optimise campaigns
toward appointments.

  • 1
    Use AI To Connect

    Leverage Salesforce Einstein's power to
    allocate leads to agents who
    are most likely to connect and convert.

  • 2
    Call Attempts

    Determine the best time to call a prospect
    based on previous contactability rates and
    AI-powered insights.

  • 3
    Pre-Qualify

    Establish a prospect's buying stage through
    profile data, actionable requests and product
    knowledge.

  • 4
    Agent Handover

    Full concierge service notes and next steps
    are sent direct to your CRM in real-time for a
    seamless handover.

  • 5
    Predictive Analysis

    Analyse the sales perfomance data to
    continually optimise and improve lead
    quality.

OUR RESULTS

71% Contact Rate
10,000+ Calls per Month
21% Conversion Rate

Many thanks Social Garden, you have played a big role in helping us launch our marketing automation efforts and transforming our approach towards hyper-personalised marketing.

tyrone hayes

curtin university

Align your marketing & sales

Download 3 Questions To Start Your Sales And Marketing Alignment Process and learn how to:

Better understand your sales cycle

Prioritise only hot leads with concierge services

Define a marketing qualified lead

Create a plan for leads rejected by sales

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