Melbourne Based Call Centre

Efficiently manage your digital pipelines with our Melbourne-based concierge call centre.

KEY BENEFITS

Increase digital conversion rates and sales opportunities with our Melbourne-based call centre.

We act as a concierge for your agents to sell the next step through superior customer service,
consistency of calls and data-driven contact times.

High Connection Rates

Powered by data analytics, our proprietary call centre software determines to be the best time and concierge agent to connect with a prospect. We connect with 70%+ of our managed leads.

Data Enrichment

Enrich a prospect's profile to add context for your sales team and give you the ability to segment your database for future marketing activity.

High Conversion

On average our call centre converts above 20% (lead to appointment) for our customers. Our sales framework is a systematic and consistent approach to phone sales.

High Connection Rates

Powered by data analytics, our proprietary call centre software determines to be the best time and concierge agent to connect with a prospect. We connect with 70%+ of our managed leads.

Data Enrichment

Enrich a prospect's profile to add context for your sales team and give you the ability to segment your database for future marketing activity.

High Conversion

On average our call centre converts above 20% (lead to appointment) for our customers. Our sales framework is a systematic and consistent approach to phone sales.

SOLUTION

Seamlessly complete the initial pre-qualification

Attribute digital activity to actionable offline events and optimise campaigns
toward appointments.

1

Use AI To Connect
Leverage Salesforce Einstein's power to
allocate leads to agents who
are most likely to connect and convert.
2

Call Attempts
Determine the best time to call a prospect
based on previous contactability rates and
AI-powered insights.
3

Pre-Qualify
Establish a prospect's buying stage through
profile data, actionable requests and product
knowledge.
4

Agent Handover
Full concierge service notes and next steps
are sent direct to your CRM in real-time for a
seamless handover.
5

Predictive Analysis
Analyse the sales perfomance data to
continually optimise and improve lead
quality.

OUR RESULTS

71% Contact Rate

10,000+ Calls per Month

21% Conversion Rate

Many thanks Social Garden, you have played a big role in helping us launch our marketing automation efforts and transforming our approach towards hyper-personalised marketing.

tyrone hayes

curtin university

Align your marketing & sales

Download 3 Questions To Start Your Sales And Marketing Alignment Process and learn how to:

Better understand your sales cycle

Prioritise only hot leads with concierge services

Define a marketing qualified lead

Create a plan for leads rejected by sales

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