Builders Academy Australia

Converting Your Cancelled & Declined Leads

How we increased student registrations of withdrawn leads by 500% through multi-channel nurturing.

With so many disengaged prospects sitting in Salesforce, Builders Academy Australia Lead Conversion became a key focus. Builders Academy Australia partnered with Social Garden to convert these into registered students through multi-channel nurturing.

Our goal was to improve the conversion of the prospects sitting as declined, withdrawn, canceled, and long-term. We set out to deliver a solution that would drive and measure registrations. Marketing automation and multi-channel nurturing played a crucial role in achieving this.

We focused on bringing together Salesforce integration, Marketo, and Facebook marketing to provide more touchpoints and connect the dots between digital activity and offline efforts. With so many moving parts, let’s look at how Account Director Rosie Brown and the team pulled it all off.

500%

increased registrations from withdrawn leads

Multi-channel nurture campaign

  • Email, SMS, social media and our Melbourne-based call centre
  • Student-centric approach to marketing
  • Creates more touchpoints on the purchase pathway

Integrated audiences

  • Real-time integration between Salesforce, Marketo and social channels
  • Aligns advertising strategy with enrolment data
  • This way we can identify channels and placements with high-intent audiences

Different journey, different message

  • Split test messaging and call to action based on journey stage
  • Prospects only get information that is relevant to them
  • Disengaged leads converted on messaging that addressed objections, such as BAA’s mentoring program, student support, flexible study options and success stories

Melbourne-based call centre

  • Data collected from our call centre guides campaign optimisations
  • Closing the feedback loop

Driving meaningful results

Multi-touch nurturing means more for Builders Academy Australia Lead Conversion than just an increase in registrations for disengaged students. It unlocks the ability to measure cost per registered student and gain insights into different pathways to registration, including the path less traveled.

By leveraging Salesforce and Marketo integration, combined with remarketing and retargeting, we successfully converted inactive leads through multi-channel nurturing. This approach significantly improved student enrollment growth, demonstrating the power of marketing automation in the education sector.

Results & insights snapshot

500%

increase in registrations from withdrawn leads over 6 months
 

54.17%

increase in registrations attributed to Social Garden over 6 months
 

39%

increase in monthly registrations directly attributed to social media advertising over a 12 month period

72%

of all registrations over a 12 month period attributed to social garden advertising campaigns

Now in the third year of our partnership with Builders Academy Australia, we look forward to supporting the team of Legends with their digital transformation.

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